Returns & Refunds Policy
Our Returns Promise
We want you to love your Zjoosh purchase. If you’re not completely satisfied, you may return eligible items within 30 days of delivery.
Eligibility Requirements
✓ Items must be unworn, unwashed and in original condition
✓ All original tags and packaging must be included
✓ Proof of purchase required (order number or receipt)
How to Initiate a Return
- Visit our Returns Portal
- Select items for return and print your prepaid label
- Package items securely in original packaging
- Drop off at any Australia Post location
Refund Processing
- Refunds issued to original payment method
- Processing time: 5-7 business days after we receive your return
- Original shipping fees non-refundable (except for defective items)
Exchange Options
- Online Exchange
- Return original item(s)
- Place new order at Zjoosh Boutique
- Store Credit
- Receive instant credit via email
- Redeem anytime on future purchases
Special Cases
- Final Sale Items: Not eligible for return/exchange
- Swimwear: Must have hygiene seals intact
- Defective Items: Contact us within 7 days via Quality Claims
International Returns
- Customer pays return shipping
- Mark as “Returned Goods” to avoid customs fees
- Refund excludes original shipping/duties
Sustainability Note
Before returning, consider:
✓ Our Repair Program for minor fixes
✓ Donating gently used items
For complete details, visit our Returns FAQ
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